Winberry Casino — Terms of Use

1. Acceptance of the Terms

By accessing or using Winberry Casino, you agree to these Terms of Use and acknowledge that you have read and understood them. If you do not agree, please do not use the website. These Terms govern your use of winberrycasinoau.com, including account registration, gameplay, and any related services.

2. Eligibility and age

You must be eligible to participate in online gambling where you live and meet any age requirement applicable to your jurisdiction. You represent that you are of legal gambling age to open and use an account with Winberry Casino. You must not use the service if you are prohibited from doing so by law.

We may require documentation to confirm age, identity, and eligibility. If you cannot provide required information, we may suspend or close your account.

3. Account registration and verification

To play on Winberry Casino, you must register an account using accurate information. You agree to:

• Provide truthful, complete, and up-to-date information.
• Maintain the security of your account credentials and not share your login details.
• Notify us promptly if you suspect unauthorised access.

Winberry Casino may verify your identity and account details using third-party services and may request supporting documents. By registering, you consent to these checks. We may suspend or restrict your account if we are unable to complete verification or if we detect suspicious activity.

4. Deposits and withdrawals

Deposits and withdrawals are processed in AUD unless another currency is expressly indicated for a specific method. You are responsible for ensuring that your payment details and any withdrawal information are accurate.

Withdrawal eligibility may depend on the status of your account, completion of verification, and any applicable wagering or bonus conditions. We may decline withdrawals or reverse transactions when necessary to comply with law, prevent fraud, or resolve disputes.

4.1 Payment methods

• We use payment service providers to handle transactions securely.
• Some methods may have fees or processing times set by the provider.
• Chargebacks, reversed payments, or unauthorised transactions may result in account suspension and forfeiture of winnings associated with the unauthorised funds.

4.2 Limits and withholding

We may apply deposit, withdrawal, and betting limits for safety, compliance, or risk management. Where required, we may withhold withdrawals while we investigate suspicious transactions or verify identity.

5. Bonus and wagering rules

Bonuses, promotions, and free spins may be offered from time to time. Any bonus is subject to the specific promotion terms shown at the time of the offer, including:

• Eligibility requirements (such as location, account status, and verification).
• Wagering contribution rules (how the bonus amount and/or winnings count toward wagering).
• Applicable game types and the wagering multiplier or hit rate (if any).
• Time limits to use the bonus.
• Maximum bet limits while a bonus is active.

We may void bonuses if you fail to meet the required wagering within the set timeframe, breach these Terms, or engage in prohibited conduct. If we determine that a bonus was obtained through fraud or manipulation, we may reverse related winnings and close the account.

6. Fair play and prohibited conduct

You agree to play fairly and responsibly. Prohibited conduct includes, but is not limited to:

• Using automated scripts, bots, or unauthorised tools to influence gameplay.
• Collusion or attempts to exploit vulnerabilities in games, systems, or promotions.
• Abuse of bonus offers, including creating multiple accounts or using third-party accounts.
• Credit card fraud, unauthorised payments, chargebacks, or misrepresentation to obtain funds.
• Any attempt to circumvent account restrictions, verification, or limits.
• Harassment of staff or other users, or disruptive behaviour that undermines the operation of the service.

Winberry Casino may monitor gameplay and transactions for integrity and may apply corrective actions if irregularities are detected. Where we find evidence of manipulation, we may cancel bets and/or winnings, forfeit bonuses, suspend accounts, and refer matters for investigation where appropriate.

7. Responsible gaming

Gambling involves risk. We encourage responsible play. You should only gamble what you can afford to lose and consider using responsible gaming tools where available, such as deposit limits, time limits, or self-exclusion features. If you feel your gambling is becoming problematic, seek help and refrain from using the service.

8. Account suspension and closure

You may request account closure at any time. We may also suspend or close accounts when required to protect the service, comply with law, prevent fraud, or address suspected prohibited conduct.

If an account is closed for cause, eligibility for withdrawals and bonus-related winnings will be assessed based on the circumstances and applicable promotion terms. Where there is evidence of fraud or serious breach, we may retain winnings or reverse transactions as permitted by applicable law and these Terms.

9. Limitation of liability

To the maximum extent permitted by law, Winberry Casino and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, arising out of or in connection with your use of the service.

We do not exclude liability that cannot be excluded under applicable law. If we are found liable, our total liability to you will be limited to the extent required by law.

10. Governing law and dispute resolution

These Terms are governed by the laws applicable to Winberry Casino’s operations and the relationship between you and the operator, as set out in the licence framework referenced by licence number GLH-AB0CAE940DAE9502. Any disputes will be handled in good faith, and we may require you to provide supporting information to resolve issues relating to accounts, deposits, withdrawals, or gameplay.

Where permitted, you agree to attempt to resolve disputes by contacting customer support before pursuing formal proceedings.

11. Changes to the Terms

Winberry Casino may update these Terms from time to time to reflect changes in our services, legal requirements, operational practices, or security improvements. We will post updated versions on winberrycasinoau.com. The updated Terms will apply from the date indicated upon posting.

Your continued use of the service after the effective date of the changes means you agree to the updated Terms.

12. Contact and support

For questions about these Terms, account matters, deposits, withdrawals, or disputes, contact our support team through the website. When contacting us, include your account email address, relevant transaction references, and a clear description of your request.

Licence number: GLH-AB0CAE940DAE9502.