Winberry Casino — Privacy Policy

1. Introduction

Winberry Casino is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit winberrycasinoau.com, create an account, play games, and use our services. By accessing or using the website, you agree to the practices described here.

2. Licence and operator information

Winberry Casino operates under licence number GLH-AB0CAE940DAE9502. If you need to contact us about privacy matters, see Section 11 below.

3. Information we collect

We collect information in several ways, including when you provide it directly, when it is generated during gameplay, and when you use cookies or similar technologies.

3.1 Information you provide directly

• Account details such as name, date of birth, email address, phone number (if provided), and country of residence.
• Identity and verification information required to comply with regulatory and anti-fraud checks, such as government-issued document details.
• Payment information used for deposits and withdrawals, including transaction references and billing details. We do not require you to send full card numbers to us.
• Communications with support, including questions, requests, and any information you include in messages.
• Preferences and settings such as language, responsible gaming options, marketing consent preferences, and notification settings.

3.2 Information generated when you use our services

• Gaming activity such as game type, session timestamps, bets, outcomes, and account activity logs.
• Technical usage data including device type, browser type, operating system, IP address, and pages viewed.
• Risk and security data such as log-in attempts, suspected fraud indicators, and integrity signals related to gameplay.

3.3 Information from cookies and similar technologies

We use cookies and similar technologies to make the site work properly, remember preferences, help with security, and understand how you use the website. See Section 8 for details.

4. How we use your information

We use personal data to operate Winberry Casino, maintain safety and compliance, and improve your experience. Common purposes include:

• Providing and administering the service, including account management and game access.
• Processing deposits and withdrawals, reconciling transactions, and preventing money laundering and fraud.
• Ensuring fairness, detecting irregular play, and protecting the integrity of our games.
• Maintaining security, investigating misuse, and complying with legal or regulatory obligations.
• Customer support, responding to inquiries, and managing service requests.
• Personalising your experience and managing preferences such as language and responsible gaming tools.
• Marketing and promotions where permitted, including contacting you about offers you have opted into.
• Measuring website performance and improving the website using analytics and aggregated insights.

5. Legal bases for processing

We process personal information where it is necessary to perform our contract with you (such as account administration and gameplay), where we have a legitimate interest (such as security and service improvement), where we must comply with legal obligations, or where you provide consent (for example, for certain marketing communications or optional cookies). Where required, we will manage consent choices accordingly.

6. Sharing with third parties

We may share personal information with selected third parties to deliver our services. These may include:

• Payment service providers and transaction processors to facilitate deposits, withdrawals, and refunds.
• Game and platform providers that supply games and require usage information to operate gameplay features.
• Identity verification and fraud detection providers to verify eligibility and reduce risk.
• Cloud hosting, IT support, analytics, and customer support vendors that process data on our behalf.
• Professional advisers such as legal and audit services where needed.

We do not sell your personal information. We may disclose information when required to comply with law, respond to lawful requests, enforce our terms, or protect rights, safety, and the security of Winberry Casino and our users.

7. Data security

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encryption in transit, secure authentication controls, access limitations, monitoring, and regular security reviews.

No method of transmission or storage is completely secure. However, we work to protect your data using industry-appropriate practices.

8. Cookies and tracking technologies

Cookies are small files placed on your device. We may use essential cookies to enable site functionality, security cookies to help protect accounts, and analytics cookies to understand how the site is used.

Depending on your settings and browser configuration, you can control cookies through your browser tools. Some features may not function fully if you disable cookies. For optional categories, we may use consent mechanisms to record your preferences.

9. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods vary by data type and may be influenced by factors such as regulatory requirements, account activity, dispute resolution, fraud prevention, and legitimate business needs.

For example, we may keep account and transaction records for compliance, audit, and dispute-handling purposes. When data is no longer needed, we take steps to delete or anonymise it where appropriate.

10. Player rights and choices

You may have rights depending on applicable laws, which may include:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal information in certain circumstances.
• Restriction or objection to certain processing activities.
• Portability of certain data where applicable.
• Withdraw consent for marketing or optional processing where you previously agreed, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, contact us using the details in Section 11. We may ask you to verify your identity before processing requests.

11. International transfers

Winberry Casino may process personal data on servers located in different jurisdictions. Where we transfer data internationally, we take steps to ensure appropriate protections are in place, such as contractual measures and security safeguards. Your information may be accessed by service providers involved in hosting, support, security, and game delivery.

12. Privacy for children

Winberry Casino is not intended for children and we do not knowingly collect personal information from anyone under the age required to participate in online gambling. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational updates. Updated versions will be posted on winberrycasinoau.com with a revised effective date. Your continued use of the services after changes take effect means you accept the updated policy.

14. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact our privacy team through the website contact options. For fastest handling, include the email address associated with your account and clearly state your request.

Licence number: GLH-AB0CAE940DAE9502.